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Cookie Policy

Last updated: January 29, 2025

1. Introduction

This Cookie Policy explains how Frosted Veil Technology Pte Ltd ("we", "our", or "us") uses cookies and similar tracking technologies on our website frosted-veil.com ("Website"). This policy should be read in conjunction with our Privacy Policy and Terms of Service.

By continuing to use our Website, you consent to our use of cookies as described in this policy. You can change your cookie preferences at any time using our cookie management tool or your browser settings.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior and preferences.

Cookies contain information that can be read by the website that created them when you visit it again. They help websites remember your preferences, login status, and other details that enhance your browsing experience.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the basic functionality of our Website and cannot be disabled. They enable core features such as:

  • Security and authentication
  • Session management and user preferences
  • Shopping cart functionality
  • Contact form submissions
  • Cookie consent management
  • Load balancing and website performance

Legal Basis: Legitimate interest for website functionality

Retention Period: Session cookies are deleted when you close your browser; persistent cookies expire after 1 year

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Website by collecting anonymous statistical information. They help us:

  • Count the number of visitors and page views
  • Understand which pages are most popular
  • Identify navigation patterns and user behavior
  • Monitor website performance and loading times
  • Detect and resolve technical issues
  • Improve website design and user experience

Third-Party Services: Google Analytics, Hotjar

Legal Basis: Consent

Retention Period: Up to 2 years

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization features, including:

  • Remembering your language and region preferences
  • Storing your login information (if you choose)
  • Customizing content based on your interests
  • Remembering items in your shopping cart
  • Providing personalized recommendations
  • Enabling social media integration features

Legal Basis: Consent

Retention Period: Up to 1 year

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They help us:

  • Show you relevant ads on our Website and other sites
  • Measure the effectiveness of advertising campaigns
  • Prevent you from seeing the same ads repeatedly
  • Build profiles of your interests for targeted advertising
  • Share information with advertising partners
  • Enable retargeting and remarketing campaigns

Third-Party Services: Google Ads, Facebook Pixel, LinkedIn Insight Tag

Legal Basis: Consent

Retention Period: Up to 2 years

4. Third-Party Cookies

Our Website may contain third-party services that set their own cookies. We do not control these cookies, and they are subject to the respective third parties' privacy policies.

4.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to:

  • Distinguish unique users and sessions
  • Collect demographic and interest data
  • Track page views and user interactions
  • Generate reports on website performance

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4.2 Social Media Plugins

Our Website includes social media sharing buttons and plugins from:

  • Facebook
  • Twitter
  • LinkedIn
  • YouTube

These services may set cookies to track your interactions and show personalized content.

4.3 Customer Support Tools

We use third-party customer support tools that may set cookies to:

  • Provide live chat functionality
  • Remember your support history
  • Customize the support experience

5. Cookie Management and Your Choices

5.1 Cookie Consent Manager

When you first visit our Website, you'll see a cookie banner that allows you to:

  • Accept All: Consent to all cookies including marketing cookies
  • Necessary Only: Only enable essential cookies required for functionality
  • Custom Settings: Choose which types of cookies to enable

You can change your preferences at any time by clicking the "Cookie Preferences" link in our website footer.

5.2 Browser Settings

You can also manage cookies through your browser settings. Most browsers allow you to:

  • View all cookies stored on your device
  • Delete existing cookies
  • Block cookies from specific websites
  • Block all cookies (may affect website functionality)
  • Receive notifications when cookies are set

Browser-Specific Instructions:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and stored data

5.3 Mobile Device Settings

On mobile devices, you can manage cookies and tracking through:

  • iOS: Settings > Safari > Privacy & Security
  • Android: Chrome App > Settings > Site Settings > Cookies

6. Impact of Disabling Cookies

Disabling certain types of cookies may affect your experience on our Website:

6.1 Essential Cookies

Disabling essential cookies may result in:

  • Inability to submit contact forms
  • Loss of login functionality
  • Shopping cart issues
  • Security vulnerabilities
  • Poor website performance

6.2 Performance Cookies

Disabling performance cookies means:

  • We cannot improve website functionality based on usage data
  • Technical issues may take longer to identify and resolve
  • Page loading optimization may be less effective

6.3 Functional Cookies

Disabling functional cookies results in:

  • Loss of personalized settings and preferences
  • Need to re-enter information on each visit
  • Reduced convenience and user experience
  • Limited access to some website features

6.4 Marketing Cookies

Disabling marketing cookies means:

  • Ads may be less relevant to your interests
  • You may see more generic advertisements
  • Retargeting campaigns will not function
  • Marketing campaign effectiveness cannot be measured

7. Data Retention and Deletion

Different types of cookies have different retention periods:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain until their expiration date or manual deletion
  • Essential Cookies: Typically expire after 1 year
  • Analytics Cookies: Usually expire after 2 years
  • Marketing Cookies: Generally expire after 30 days to 2 years

You can delete cookies at any time through your browser settings or our cookie management tool.

8. International Transfers

Some of our third-party service providers may transfer cookie data outside Singapore. When this occurs, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by data protection authorities
  • Standard contractual clauses
  • Certification under recognized privacy frameworks
  • Binding corporate rules

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our Website
  • Updating the "Last updated" date at the top of this policy
  • Displaying prominent notices on our Website
  • Sending email notifications for significant changes

Your continued use of our Website after the effective date constitutes acceptance of the updated policy.

10. Contact Information

If you have questions or concerns about our use of cookies, please contact us:

Frosted Veil Technology Pte Ltd
205 Ubi Ave 4
Singapore 408805

Phone: +6569788190
Email: [email protected]
Data Protection Officer: [email protected]

11. Additional Resources

For more information about cookies and online privacy, you may find these resources helpful:

  • Personal Data Protection Commission Singapore
  • All About Cookies
  • Your Online Choices
  • Google Analytics Opt-out

This Cookie Policy is effective as of January 29, 2025, and applies to all users of our Website.

Frosted Veil Technology

Singapore's leading smart home technology provider, transforming homes with innovative IoT solutions.

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Contact Info

205 Ubi Ave 4
Singapore 408805

Phone: +6569788190

Email: [email protected]

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