1. Introduction
Frosted Veil Technology Pte Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosted-veil.com, use our services, or interact with our smart home devices.
This policy complies with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable privacy laws. By using our services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Service Information: Installation details, service requests, support communications
- Device Information: Smart home device usage data, settings, and preferences
2.2 Technical Information
- Website Usage: IP address, browser type, operating system, pages visited, time spent on pages
- Device Data: Device identifiers, location data (when permitted), connectivity information
- Cookies and Tracking: Information collected through cookies and similar technologies
2.3 Smart Home Device Data
- Usage Patterns: Device activation times, frequency of use, settings preferences
- Environmental Data: Temperature, humidity, light levels, motion detection
- Security Data: Access logs, camera recordings (when applicable), alarm events
- Energy Data: Power consumption, efficiency metrics, usage statistics
3. How We Use Your Information
3.1 Service Provision
- Provide, maintain, and improve our smart home solutions
- Process service requests and installations
- Offer customer support and technical assistance
- Facilitate device connectivity and functionality
3.2 Communication
- Send service-related notifications and updates
- Respond to inquiries and provide customer support
- Send marketing communications (with your consent)
- Provide newsletter content and educational materials
3.3 Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct market research and customer satisfaction surveys
- Optimize device performance and energy efficiency
3.4 Legal and Safety
- Comply with legal obligations and regulatory requirements
- Protect against fraud, unauthorized access, and security threats
- Enforce our terms of service and protect our rights
- Respond to law enforcement requests when legally required
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing and billing services
- Cloud storage and data hosting
- Customer support and communication platforms
- Marketing and analytics services
- Installation and maintenance services
4.2 Business Partners
We may share limited information with device manufacturers and technology partners to:
- Ensure device compatibility and functionality
- Provide warranty and technical support
- Access firmware updates and security patches
4.3 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with legal processes, court orders, or government requests
- Enforcement of our terms and conditions
- Protection of our rights, property, or safety
- Investigation of potential violations or illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this privacy policy.
5. Data Security
5.1 Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption: Data transmission and storage using industry-standard encryption
- Access Controls: Restricted access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Regular privacy and security training for all staff
- Incident Response: Procedures for detecting and responding to security breaches
5.2 Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:
- Account Information: Retained while your account is active and for 7 years after closure
- Transaction Records: Retained for 7 years for accounting and tax purposes
- Device Data: Retained for 2 years unless you request earlier deletion
- Marketing Data: Retained until you unsubscribe or object to processing
6. Your Rights and Choices
6.1 Access and Correction
Under Singapore's PDPA, you have the right to:
- Access your personal information in our possession
- Request correction of inaccurate or incomplete information
- Withdraw consent for processing (where applicable)
- Request cessation of processing for marketing purposes
6.2 Data Portability
You may request a copy of your personal information in a commonly used, machine-readable format for transfer to another service provider.
6.3 Marketing Communications
You can opt out of marketing communications by:
- Clicking the unsubscribe link in our emails
- Contacting us directly at [email protected]
- Adjusting your communication preferences in your account settings
6.4 Cookie Management
You can control cookie settings through your browser preferences or our cookie management system on the website.
7. Cookies and Tracking Technologies
7.1 Types of Cookies
We use the following types of cookies:
- Essential Cookies: Necessary for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
7.2 Third-Party Analytics
We may use third-party analytics services, including Google Analytics, to understand website usage and improve our services. These services may collect information about your use of our website and other websites.
8. International Data Transfers
Your personal information may be transferred to and processed in countries outside Singapore. When we transfer information internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the Personal Data Protection Commission
- Standard contractual clauses or binding corporate rules
- Certification under recognized privacy frameworks
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
12. Complaints and Disputes
If you are not satisfied with our response to your privacy concerns, you may file a complaint with:
- Personal Data Protection Commission Singapore (PDPC)
- Address: 10 Pasir Panjang Road, #03-01 Mapletree Business City, Singapore 117438
- Website: www.pdpc.gov.sg
This Privacy Policy is effective as of January 29, 2025, and governs our collection, use, and disclosure of your personal information from that date forward.